Support
We're a small team — but we read everything.
Frequently asked questions
The getting-started guide answers the most common questions — connecting each supported exchange and its specific gotchas, what a strategy can and cannot do, what your risk limits mean, how keys are stored, and what to check when nothing has traded.
Email us
Still stuck? Email support@yourdomain.com with as much detail as you can — what you were doing, the pair/strategy involved, and a screenshot if relevant.
Response time. We'll do our best to respond within 48 hours. HyperDCA is a free tool maintained by a trader, so please be patient — and never share your agent wallet private key with anyone, including us.
Managing positions directly
If the engine is ever unavailable, you can always manage your open positions directly from your Hyperliquid account — your funds and positions live there, not with us.